FAQs – Ritzmall
Below FAQ are some common concerns of our clients before purchasing the theme, if you have other questions, please just send it to cs@ritzmall.com

Your order will be shipped 2~3 business days after payment has been processed.

Yes! We ship internationally. We've shipped our products to over 200 different countries without incident.

Norally takes 5-10 days by UPS Shipping.

Shipping costs depend on the weight (and size) of your order, your destination, and the shipping method you choose.
You can determine prices by using the shipping calculator on shopping cart page.

You should have received an email from us with instructions on how to track your order after it shipped.
You can also view details of your order by visiting to order tracking page.

If your order has not yet shipped or isn't in the process of being packed, we might be able to help. Please contact us for assistance.

If your order has not yet shipped or isn't in the process of being packed, we may be able to help. Please email us (as this action attempts to halt processing of your order) so we may try to assist. Please note that we cannot guarantee that we can modify your order.
Why was my international order charged cull international orders are subject to duties and taxes which are levied and collected by your country's customs authorities. We have no control over these fees.
We accept all major credit card including VISA, Mastercard, Maestro, Discover and American Express. We also accept PayPal payments.
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